中邮消费金融累计服务新市民等重点客群1857万人

Group 1 - The core viewpoint of the articles highlights the achievements and advancements of Zhongyou Consumer Finance in its tenth anniversary, showcasing its commitment to inclusive finance and technological innovation [1][2] Group 2 - Since 2020, Zhongyou Consumer Finance has provided specialized services such as interest fee reductions, extensions, and credit support plans to 238,500 customers, serving a total of 18.57 million key customer groups by October 2025, with a loan scale exceeding 1 trillion yuan [1] - The company has developed a comprehensive intelligent customer service assistant system, achieving a customer intent recognition accuracy rate of 98% and enhancing customer satisfaction [1] - The intelligent digital assistant "Youxiaobao" offers a human-like service experience, providing 24/7 support and quick problem resolution, significantly improving customer service quality [1] - Zhongyou Consumer Finance has established a four-dimensional intelligent fraud prevention system that covers the entire loan process, successfully intercepting over one million risky transactions annually and recovering fraud losses amounting to hundreds of millions [1] Group 3 - The company is upgrading its marketing model towards a "data-driven + intelligent decision-making + closed-loop iteration" approach, utilizing big data models to support large-scale marketing activities effectively [2] - It has developed an innovative consumer finance process canvas to guide customers towards comprehensive financial services, addressing customer interaction issues and enhancing customer loyalty and value [2] - As of October 2025, Zhongyou Consumer Finance holds 106 authorized patents and 135 software copyrights, with over 90% of its application systems being self-developed, processing millions of loan approvals daily [2]