两年前预售的桌游退款一年没到位 商家已经失联？

Core Points - A tabletop game called "Wuhun Rongyu Zhi" was pre-sold two years ago, with a customer named Xiao Chen spending 1568 yuan on it [1] - The merchant has not delivered the product and has been unresponsive for over a year, leading to customer frustration [1] - Xiao Chen applied for a refund last year but is still waiting for it to be processed [1] Summary by Category Customer Experience - Customers are experiencing significant delays in receiving their pre-ordered tabletop games, with some waiting over a year for refunds [1] - The lack of communication from the merchant has resulted in customers feeling abandoned and frustrated [1] Financial Implications - Xiao Chen's investment of 1568 yuan in the pre-sale has not yielded any product or refund, highlighting potential financial risks for consumers in the pre-sale market [1]