买车遇纠纷心发慌？这些投诉渠道助你理性维权！

Group 1 - The article discusses the common issues consumers face when purchasing vehicles, including unfulfilled promises by sales personnel, quality problems, and unfair contract terms [1] - It emphasizes the importance of knowing the appropriate channels for complaints to protect consumer rights [1] Group 2 - The first recommended complaint channel is the car manufacturer's after-sales service department, which is responsible for addressing vehicle issues and providing quality service [1] - If the manufacturer's response is unsatisfactory, consumers can escalate their complaints to the 12315 platform, a government-established authority for consumer complaints [1][2] - The article also highlights the Black Cat Complaint platform as an effective third-party option for consumers, known for its high visibility and quick resolution processes [2]