Group 1 - A young female customer reported unauthorized deductions from her bank account, totaling 4,998 yuan, after unknowingly agreeing to an automatic renewal for a "free sample" on a beauty app [1] - The customer was misled into providing sensitive information, leading to further fraudulent requests for additional payments [1] - The bank's customer service manager acted quickly to freeze the customer's account and advised her on how to report the fraud and gather evidence [1] Group 2 - The customer service manager provided anti-fraud education, emphasizing the importance of canceling automatic renewals and not sharing sensitive information like SMS verification codes [2] - The bank also assisted the customer in downloading the national anti-fraud app and setting up call alerts to enhance her security [2] - The initiative reflects the bank's commitment to customer safety and the dissemination of fraud prevention knowledge [2]
银行里的“反诈课堂”
Jiang Nan Shi Bao·2025-11-25 11:08