Core Insights - Financial One Account and Generali Group held a strategic exchange meeting in Singapore to explore potential collaboration in customer management, digital transformation, and AI applications [1][2] - Financial One Account showcased Ping An Group's comprehensive financial model, customer management system, and practices in life insurance channel reform and multi-channel collaboration [1] - The meeting emphasized the importance of AI innovation and digital operations in driving high-quality growth in the insurance industry [2] Group 1 - Financial One Account is the exclusive financial technology output window for Ping An Group, focusing on building long-term customer touchpoints through an "insurance + ecosystem" model [1] - The company highlighted its achievements in AI, centralized operations, and intelligent risk control, including 89% of auto insurance channel transactions being completed in one minute by Q3 2025 [1] - AI service volume reached 1.292 billion instances, covering 80% of the group's customer service operations [1] Group 2 - Financial One Account has been expanding its core banking and insurance systems, eKYC, and anti-fraud capabilities in Southeast Asia, the Middle East, and South Africa [2] - The collaboration between Financial One Account and Generali Group aims to enhance operational efficiency, risk management, and customer experience across different markets [2] - Both parties believe that systematic exchanges around customer value and AI innovation will create greater opportunities for cross-regional cooperation in the insurance sector [2]
金融壹账通与意大利忠利保险集团举行高层战略交流会