Core Viewpoint - The Jiangsu Provincial Consumer Protection Committee has held an online meeting with ten major airlines to address consumer rights and clarify industry operational boundaries, particularly regarding seat selection fees [1] Group 1: Consumer Rights - The airlines involved include Eastern Airlines, Southern Airlines, Air China, Hainan Airlines, Xiamen Airlines, Shenzhen Airlines, Shandong Airlines, Sichuan Airlines, Spring Airlines, and Juneyao Airlines [1] - The committee emphasizes that air transport has public service attributes, and consumers have basic service rights, including the right to choose suitable seats after purchasing tickets [1] Group 2: Industry Practices - Some airlines are charging fees for seat selection, which the committee argues may infringe on consumers' rights to fair trade and autonomous choice [1] - The committee has issued two clear requirements for the airlines regarding the rectification of the seat locking issue and expects a written report on the corrective actions within 15 working days [1]
江苏省消保委约谈10家航司，就飞机票锁座问题要求限期整改
Xin Lang Cai Jing·2025-11-26 05:37