蚂蚁保车险全面接入“安心赔”服务

Core Insights - Ant Insurance has fully integrated its car insurance business with the high-quality claims service "Anxin Pei," enabling a streamlined claims process with online reporting and follow-up [1][2] - The platform has achieved a 90% resolution rate for claims within 6 days, enhancing customer satisfaction and convenience [1] - The number of insured vehicles on the Ant Insurance platform has grown at an annual rate of over 30% over the past three years, indicating a strong market demand for online car insurance [1] Service Features - "Anxin Pei" was launched in early 2022 as a standardized, high-quality claims service, enhancing user experience through commitments to collaborative claims and speed [2] - The integration of "Anxin Pei" allows most claims to be initiated and processed within 10 seconds, with dedicated claims managers assisting users throughout the process [2] - The entire claims process is transparent, allowing users to track their claims online in real-time [2] Industry Collaboration - Currently, 14 major property insurance companies are collaborating with Ant Insurance to provide comprehensive car insurance services, including quotes, claims, and additional services like roadside assistance [1]