Allianz Unit Discussing Call Center Jobs Cuts in AI Transition

Core Insights - Allianz SE is considering job cuts at its subsidiary Allianz Partners, primarily affecting call center positions, as it aims to integrate more artificial intelligence into its operations [1][2] - Reports indicate that Allianz Partners may reduce its workforce by 1,500 to 1,800 roles over the next 12 to 18 months [1] - Allianz Partners currently employs approximately 22,600 individuals [4] Industry Trends - Companies across various sectors are increasingly adopting AI to enhance service efficiency and reduce operational costs [3] - Deutsche Lufthansa AG plans to cut 4,000 administrative positions by the end of the decade, attributing this decision to the growing use of artificial intelligence [3] - ING Groep NV has indicated that nearly 1,000 positions are at risk due to digitalization, AI, and changing customer demands [3]