东航、南航、国航、海航、春秋等10家航司被约谈

Core Viewpoint - The recent practice of airlines locking seats and charging for seat selection has raised consumer concerns, as it is perceived as a means for airlines to increase revenue at the expense of consumer rights [1][2]. Group 1: Investigation Findings - A special investigation by Jiangsu Consumer Council focused on 10 domestic airlines, revealing that seat locking is prevalent, with the proportion of locked seats in economy class ranging from 19.9% to 62.1%, averaging 38.7% [1][2]. - The locked seats are primarily desirable ones, such as those in the front row, window, and aisle, limiting consumer choice to less favorable options [1][2]. - The investigation identified four main issues: widespread seat locking, disguised payment mechanisms, lack of transparency, and unfair contractual terms [2]. Group 2: Consumer Rights and Responsibilities - Airlines are legally responsible for protecting consumer rights and must ensure transparency in seat distribution and pricing policies [3]. - Airlines should provide equal seat selection opportunities for all passengers at the same fare and respect consumer autonomy in choosing seats [3]. Group 3: Required Actions from Airlines - Jiangsu Consumer Council has mandated airlines to conduct self-assessments and rectify their seat selection rules, particularly addressing excessive locking and disguised payment models [4]. - Airlines must revise unfair contractual terms that limit consumer rights and ensure that their policies are clear and transparent [4]. Group 4: Industry Response - Representatives from Southern Airlines and Lucky Air acknowledged the situation and stated they are evaluating the requirements set by Jiangsu Consumer Council [5]. - Experts have pointed out that while some seat locking for safety or special needs is acceptable, excessive locking for profit could violate consumer rights [5][6].