Zoom says its biggest contact center customers want AI

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Dive Brief: Scaling Zoom’s AI-first customer experience offerings is one of the company’s top priorities, President and CEO Eric Yuan said on a Q3 2026 earnings call Monday. The customer experience business, including Zoom Contact Center, grew its annual recurring revenue in the high double digits during the quarter, according to Yuan. Nine out of the ten top CX deals inv ...