网商银行信息科技部总经理马晓航：人工智能推动银行业迈向“AI银行”时代

Core Insights - The article discusses the strategic vision of Wangshang Bank, which aims to leverage AI technology to transform its services for small and micro enterprises, ultimately positioning itself as their "AI CFO" over the next decade [1][4]. Group 1: Strategic Goals - Wangshang Bank has introduced a new "New 310" goal, which emphasizes 360-degree user perception, one-on-one expert service, and zero-delay real-time interaction, aiming to provide personalized financial advisory services [1][3]. - The transition from the original "310" model, which focused on speed, to the "New 310" model, which prioritizes understanding customer needs, reflects the bank's commitment to enhancing customer experience [3][4]. Group 2: AI Integration - The bank's strategy involves deepening AI applications across various financial sectors, enabling AI to become a professional assistant in each business area [5]. - Wangshang Bank aims to empower employees with AI rather than replace them, fostering a workforce of "super individuals" who can provide high-quality services to small and micro enterprises [5]. Group 3: AI Applications - Current AI applications at Wangshang Bank focus on three main areas: AI lending, AI marketing, and AI wealth management [6]. - The bank plans to equip each small and micro enterprise with an AI lending expert, supported by intelligent assistants to assess credit risk and match financing needs accurately [7]. Group 4: Financial Solutions - Wangshang Bank has developed AI-driven wealth management solutions that enhance investment managers' capabilities, helping to stabilize product scales and improve returns [8]. - The bank's future plans include providing comprehensive financial services through AI, such as daily operational suggestions for business owners and end-to-end management of financial documents [8][9].