景区寄存柜押金难退 消费者权益谁来守护？

Core Viewpoint - The increasing prevalence of storage lockers in public places has led to a surge in consumer complaints, particularly regarding the difficulty in refunding deposits, which undermines the intended convenience of these services [1][11]. Group 1: Consumer Complaints - Consumers are facing significant challenges in retrieving deposits from storage lockers, with many reporting that the refund process is either overly complicated or non-existent [1][9]. - A specific case highlighted a consumer who found that her deposit was not automatically refunded to her payment account but instead transferred to a wallet within a mini-program, requiring additional steps to access [2][5]. - Complaints on platforms like Black Cat Complaints indicate that nearly a thousand issues have been reported, with the inability to retrieve deposits being the most prominent concern [1]. Group 2: Service Provider Responses - Some service providers have acknowledged the issues and have switched to new suppliers to improve the refund process, indicating a proactive approach to addressing consumer complaints [8][10]. - A manager from a scenic area mentioned that they have implemented a more efficient system with the new supplier, allowing for quicker resolution of refund issues through better communication between staff and suppliers [8]. Group 3: Regulatory Actions - Market supervision departments have initiated special inspections to address the widespread issues related to storage lockers, focusing on the clarity of refund policies and the ease of the refund process [9][11]. - Regulations are being proposed to ensure that refund instructions are prominently displayed and that refunds are processed within 24 hours [11]. Group 4: Expert Opinions - Experts emphasize that the difficulties in refunding deposits can significantly impact overall tourist satisfaction and the reputation of a city’s tourism [12]. - Suggestions include the introduction of credit-based services that eliminate the need for deposits, providing consumers with more options and enhancing service quality [12].