Core Viewpoint - Several third-party platforms have quietly removed small recharge options for phone bills, leading to public dissatisfaction regarding the erosion of consumer autonomy [1] Group 1: Consumer Autonomy - The removal of small recharge options, such as 10 yuan and 20 yuan, reflects a broader concern among consumers about their diminishing freedom of choice in spending [1] - Users are questioning where their freedom to recharge phone bills has gone, indicating a significant shift in consumer sentiment [1] Group 2: Business Practices - Companies focusing solely on "algorithm optimization" while neglecting user experience may achieve short-term gains but risk losing long-term consumer trust [1] - The emphasis on guiding consumption rather than responding to actual consumer needs could lead to a decline in customer loyalty over time [1]
新华视评丨话费“最低50元起充”?剥夺消费者选择权的“小算计”当止
Xin Hua Wang·2025-11-27 13:19