“不许不满意”的满意度调查还有意义吗

Core Viewpoint - The recent focus on grassroots governance and the rectification of formalism has led to scrutiny of "satisfaction surveys" conducted at the grassroots level, revealing issues of data manipulation and insincerity in feedback collection [1][2][3] Group 1: Issues with Satisfaction Surveys - In some regions, dissatisfaction ratings (one or two stars) cannot be submitted, forcing users to provide only positive feedback (three stars or above) [1] - Instances of staff guiding consumers to select "satisfied" options during evaluations have been reported, indicating a lack of genuine feedback [1] - Some organizations distribute "standard answers" for surveys, undermining the authenticity of the data collected [1] Group 2: Subjective and Objective Reasons for Distortion - A primary subjective reason for distorted satisfaction surveys is the misaligned performance metrics of certain officials, who prioritize meeting assessment indicators over genuine communication with service recipients [2] - Some local units exert pressure on grassroots officials and the public to create a facade of satisfaction, which ultimately leads to greater costs when issues are revealed later [2] - Objective factors include linking personal evaluations and compensation of grassroots officials to survey results, creating an unfair burden on them when negative feedback arises [3] Group 3: Recommendations for Improvement - To address the distortion in satisfaction surveys, it is crucial to return to the original purpose of these surveys as tools for reflecting true public opinion [3] - Surveys should be conducted through independent and professional channels to minimize interference from interested parties, and internal evaluations should allow for honest feedback [3] - Shifting the focus from "satisfaction rates" to identifying specific issues and shortcomings is essential for meaningful improvements [4] - Encouraging anonymous feedback and increasing transparency in survey results can enhance the authenticity of the data collected [4] - The core goal of grassroots work should be genuine public satisfaction, not merely achieving favorable statistics [4]