国家金融监督管理总局：在港中资银行要加大金融服务力度 帮助受影响客户渡过难关

Core Points - The National Financial Regulatory Administration issued a notification regarding financial support services for the victims of the fire in Tai Po, Hong Kong [1][2] - Insurance institutions are required to conduct business inspections and provide timely claims processing to assist affected residents [1] - Chinese banks in Hong Kong are encouraged to enhance financial services and offer flexible repayment arrangements for impacted clients [1][2] Group 1 - Insurance institutions must simplify procedures and optimize processes to ensure quick and reasonable claims for disaster-affected clients [1] - The notification emphasizes the importance of insurance temperature and speed in claims processing to help residents recover [1] - Taiping Insurance Group is tasked with coordinating efforts among subsidiaries to improve insurance service delivery [1] Group 2 - Chinese banks and insurance companies are advised to establish green channels and simplify business procedures for emergency measures [2] - There is a focus on enhancing online banking and insurance reporting services to meet the financial needs of disaster-affected residents [2] - A donation green channel is to be established to facilitate timely donations while ensuring compliance with regulatory requirements [2]