Group 1 - The core incident involves a "door-clamping" event at a Xiaopeng Motors dealership in Haikou, Hainan, where a customer was injured due to an automatic door malfunction, leading to significant public backlash [2] - Xiaopeng Motors reported a strong sales performance, with September deliveries reaching 42,000 units, a year-on-year increase of 95% and a quarter-on-quarter increase of 10%, marking a milestone of over 40,000 monthly deliveries for the first time [2] - The company has addressed the incident by acknowledging the poor handling by the involved staff and has taken disciplinary actions against the employees and management, while also committing to improve training and management across all dealerships [2] Group 2 - The "door-clamping" incident highlights inconsistencies in service quality amid Xiaopeng's rapid expansion, suggesting potential underlying issues in management practices at the dealership level [3] - There are concerns that the employee involved may have been unfairly blamed, indicating possible directives from higher management to pursue compensation from customers, which raises questions about the company's service system [3] - The incident emphasizes the need for Xiaopeng to focus on improving customer service and operational protocols to prevent similar occurrences in the future [3]
服务短板引关注 小鹏汽车“夹脚门”涉事员工已被处理