Core Viewpoint - Recent reports indicate that users received flight cancellation alerts from TravelSky's app, but the flights were not actually canceled due to a system malfunction, leading to additional costs for users [1] Group 1: Incident Overview - Multiple users reported receiving incorrect flight cancellation notifications from TravelSky's app, which were caused by a system error [1] - Users incurred extra costs related to fare differences and ticket refund fees due to the erroneous notifications [1] Group 2: Company Response - TravelSky stated that they promptly investigated and resolved the issue [1] - The company is collecting information from affected users and will provide compensation based on actual losses incurred [1] - Users with related concerns can contact TravelSky through their official email, customer service hotline, or the app's online customer service [1]
航旅纵横回应大面积误发航班取消通知:已完成修复,将根据用户实际损失提供专项补偿
Xin Lang Cai Jing·2025-12-01 11:39