India’s banking regulator issues digital banking guidelines

India’s banking regulator, the Reserve Bank of India (RBI), has issued its final guidelines for digital banking channels. Under the new RBI digital banking guidelines, banks are required to record or document the explicit consent of customers before providing digital banking services. The guidelines specifically state that banks cannot make it mandatory for customers to opt for any digital banking channel to access facilities such as debit cards. Banks must implement appropriate risk mitigation measures ...