Shopify experienced instability for hours on one of the busiest shopping days of the year. Last year, it handled $11.5 billion between Black Friday and Cyber Monday.

Core Insights - Shopify experienced a significant outage on Cyber Monday, impacting merchants' access to accounts and point-of-sale systems during a peak shopping period [1][2] - The financial implications of the outage remain uncertain, with the company directing inquiries to its status page for updates [1] - The outage led to a surge of approximately 4,000 problem reports at 11 a.m. ET, with additional reports following later in the day [2] Company Performance - By mid-afternoon, Shopify reported recovery efforts were underway after resolving issues with login authentication, although some disruptions persisted [3] - As of 9 p.m. ET, certain services, including Point of Sale, API & Mobile, and Support, were still experiencing degraded performance [3] - Shopify processed $6.2 billion in gross merchandise volume on Black Friday, marking a 25% increase year-over-year, with strong sales in cosmetics, activewear, fitness, and nutrition [3] Market Reaction - Following the outage, Shopify's stock closed down by 5.8% on Monday [4]