洁柔纸巾出现半边红色胶带引争议，工作人员回应称只是偶发现象

Group 1 - A consumer reported finding a piece of red tape on a package of Jie Ruo paper towels, which led to an investigation by the company [2] - Jie Ruo's customer service initially claimed the tape was water-soluble, but further testing by the consumer showed that the tape did not dissolve in water [2] - The company confirmed that the tape was used during the production process due to a machine malfunction, and it is considered a rare occurrence with no similar issues found in the same batch [2] Group 2 - The company stated that the tape complies with EU safety standards and does not pose a health risk to consumers, as the paper towels are intended for skin contact [2] - Jie Ruo is a major player in the consumer paper products industry, with a portfolio that includes brands such as Jie Ruo, Duo Lei Mi, Tai Yang, Jie Shi Jia, and Yue Ji Rou, covering various product categories [2] - The company is currently in discussions with the consumer regarding compensation for the incident [2]