汽车消费维权怎么走？提车前后这些渠道必须了解

Group 1: Car Purchase and Quality Defects - Consumers should first negotiate directly with the dealer or manufacturer when encountering issues with new cars, retaining evidence such as videos and photos to support their claims [1][9] - If negotiations fail or if there are issues of sales fraud, consumers should report to the national market supervision department via the 12315 platform, which has the authority to investigate and penalize illegal activities [1][9] - Reporting to the Defective Product Management Center is crucial if there are suspected common safety defects in vehicles, as this initiates official investigations and recalls [2][10] Group 2: Maintenance and Service Disputes - Local transportation management departments are responsible for regulating vehicle repair businesses, and consumers can report issues such as unlicensed operations or the use of counterfeit parts [3][12] - Consumer associations can mediate automotive complaints, although their resolutions are not legally binding, they can exert pressure on businesses due to their credibility [3][12] - Third-party complaint platforms like Black Cat Complaint provide an efficient way for consumers to resolve disputes with large repair chains and dealerships, allowing for evidence submission and tracking of complaint progress [4][13] Group 3: Channel Selection Strategies - For significant quality defects in new cars that meet the "three guarantees" conditions, consumers should negotiate firmly with the dealer, file a complaint with 12315, and consult a lawyer if necessary [6][14] - In cases of suspected batch defects or safety hazards, consumers should report to the Defective Product Management Center and utilize multiple complaint channels to escalate the issue [6][14] - For issues like repair price fraud or the use of counterfeit parts, consumers should gather all evidence and report to local transportation management while also filing a complaint with 12315 [6][14] - In cases of fraud in second-hand car sales, consumers should secure evidence and report to 12315, while also utilizing platforms like Black Cat Complaint to apply public pressure [6][14] Group 4: Importance of Evidence - Maintaining all relevant documents such as sales contracts, invoices, and maintenance records is crucial for effective consumer rights protection [6][14] - Clear and organized presentation of facts and supporting evidence can significantly enhance the efficiency of complaint handling across various channels [6][14] Group 5: Overall Consumer Rights Strategy - Consumers should not be intimidated by the complexities of automotive consumer rights and can effectively increase their bargaining power by utilizing various complaint channels and strategies [7][15]