神州租车发布“六大承诺”服务体系 构建租车行业新生态

Core Viewpoint - Shenzhou Car Rental has launched a comprehensive upgrade of its travel services, introducing a six-part quality service system aimed at enhancing safety, transparency, and user experience in the car rental industry [1][2]. Group 1: Service Upgrades - The six commitments include "Safe Travel," which ensures all vehicles undergo thorough inspections before being rented out, and provides timely assistance in case of breakdowns [2]. - "Worry-Free Rental" focuses on transparent pricing by breaking down rental fees and service charges to eliminate hidden costs [2]. - "Dirty Must Compensate" enforces a zero-tolerance policy for cleanliness, offering compensation of three times the cleaning fee if vehicles are not up to standard upon pickup [2]. Group 2: User Experience Enhancements - "Return Anywhere" allows for vehicle returns in over 360 cities nationwide, catering to flexible travel plans [2]. - "Long-Distance Delivery" extends service reach by offering vehicle delivery and pickup at specified locations [2]. - "All-Around Carefree" provides 24-hour customer service support to address any unexpected issues during the journey [2]. Group 3: Industry Context - Shenzhou Car Rental operates a fleet of over 190,000 vehicles and has approximately 180 million registered users, with 6,500 service points across key travel locations [3]. - The company's initiative to systematize service standards aims to build trust and create competitive barriers, addressing long-standing issues in safety, transparency, convenience, and after-sales service within the industry [3]. - The implementation of the national standard for car rental services, effective from November 1, accelerates the industry's move towards more standardized and user-centric practices [1][3].