118一份的石斑鱼结账变118一斤，价格翻五倍，多花的钱该怎么要回？

Core Viewpoint - The article highlights a case of misleading pricing in a restaurant, where a customer was charged significantly more than expected due to unclear pricing practices, leading to a complaint and eventual resolution after media exposure [1][16]. Group 1: Incident Summary - A customer, referred to as Ms. Zhang, faced a price discrepancy at Guangfu Hui restaurant in Guangxi, where a dish was advertised at 118 yuan "per serving" but charged at 118 yuan "per pound," resulting in an overcharge of 531 yuan [1][16]. - The restaurant initially refused to refund the excess charge, claiming all seafood was priced by weight, which led to customer dissatisfaction and a prolonged unresolved issue [1][16]. - After media coverage by the Black Cat platform, the restaurant apologized and refunded the overcharged amount [1][16]. Group 2: Consumer Awareness and Precautions - Consumers are advised to verify menu prices before ordering, especially for seafood and seasonal dishes, and to request a paper menu to avoid discrepancies with electronic menus [6][7]. - It is recommended to document the order details and any price changes during the meal to have evidence in case of disputes [9][25]. - Consumers should ensure they receive a detailed bill upon checkout and retain all payment receipts to support any claims of overcharging [9][12]. Group 3: Complaint Channels and Procedures - The Black Cat complaint platform is highlighted as an effective tool for consumers to report issues, with a straightforward process for submitting complaints and tracking responses from businesses [10][27]. - The 12315 platform is mentioned as an official channel for reporting price violations and consumer rights infringements, directly connecting to market supervision departments [12][28]. - The 12345 government service hotline is available for broader consumer issues that may involve multiple departments, providing a comprehensive approach to resolving disputes [15][31].