航旅纵横大面积误报飞机取消！最新回应：承担差价和退票手续费

Core Viewpoint - The recent incident involving "Hangkong Lvyong" sending erroneous flight cancellation notifications has raised significant public concern, leading to user complaints and demands for compensation due to the misinformation caused by a system failure [2][3][5]. Group 1: Incident Details - On November 29, around 15:00, users received false notifications about flight cancellations, which were later confirmed to be incorrect due to a system malfunction [2][3]. - The erroneous notifications affected passengers from multiple airlines, including Eastern Airlines, Hainan Airlines, and Xiamen Airlines, indicating a wide impact on users [5][12]. - The specific timeframe for the erroneous notifications was identified as between 15:10 and 15:26 on the same day [13][14]. Group 2: Company Response - Following extensive user complaints and media coverage, the company announced it would provide special compensation for actual losses incurred by users, including ticket price differences and refund fees [5][14]. - The company has completed the system repairs but is still determining the details of the compensation plan for affected users [2][14]. Group 3: User Trust Issues - The company has faced ongoing trust issues due to repeated incidents of misinformation regarding flight statuses and complications with delay insurance claims [6][15]. - Complaints have also been directed at the company's customer service, which has been criticized for slow response times and poor attitudes, alongside issues with ticket refunds and high change fees [17][18]. - The company aims to establish itself as the "civil aviation version of 12306," but it faces significant challenges in restoring user trust and improving service quality [18].