索尼手机刚撤，电视又爆危机！日本巨头为何在中国败退？

Core Viewpoint - Sony's television and mobile phone businesses are facing significant challenges in the Chinese market, with declining market share and increasing customer complaints regarding product quality and service issues [1][10][15]. Television Business - Sony's market share in the Chinese television market has dropped to below 5% in 2024, with each of the four major foreign brands averaging around 1.25% [1][6]. - Customer complaints highlight a quality crisis, with reports of multiple models experiencing sound output failures shortly after the warranty period [2][5]. - The XR-65X90J model, launched in 2021, has been particularly criticized for a mainboard failure that requires costly repairs, leading to widespread dissatisfaction among users [2][5]. - The overall reputation of Sony televisions has declined, with a significant number of complaints on various platforms indicating systemic quality issues [2][5][10]. - Industry experts suggest that Sony needs to acknowledge these issues, improve customer service, and consider extending warranty periods to regain consumer trust [5][10][11]. Mobile Phone Business - Sony's mobile phone brand, Xperia, has officially exited the Chinese market, with the cancellation of its official WeChat account and the cessation of new product launches since September 2023 [13][15]. - The decline of Sony's mobile business mirrors that of its television segment, as it has struggled to compete against domestic brands like Huawei and Xiaomi, which offer superior technology and user experience [10][11][13]. - Sony's previous strong position in the mobile market has eroded, leading to its classification as a niche player with no new models introduced in recent years [10][13]. Financial Performance - Sony's financial report for Q2 FY25 indicates strong growth in its music, imaging, and gaming sectors, but the television and mobile divisions are categorized under "other businesses," which are experiencing revenue declines and net losses [14][15]. - The overall performance of Sony's television business is at risk of further deterioration if quality and customer satisfaction issues are not addressed [15].