江苏省消保委调查相关航司有偿选座服务

Core Viewpoint - The investigation by Jiangsu Consumer Protection Committee reveals that domestic airlines are locking a significant percentage of economy class seats, which raises concerns about consumer rights and fair pricing practices [1][2][3]. Group 1: Investigation Findings - The investigation found that all surveyed airlines exhibit varying degrees of "seat locking," with the percentage of locked seats ranging from 19.9% to 62.1%, averaging 38.7% [1]. - Spring Airlines and Shenzhen Airlines have particularly high locking rates, exceeding 60% and 50% respectively on specific routes [1]. - The locked seats are primarily located in preferred areas such as the front rows, window, and aisle seats, while available free seats are often in less desirable locations [2]. Group 2: Consumer Rights and Legal Perspectives - According to legal experts, the practice of charging for seat selection may violate consumer rights, as it transforms basic services into additional fees without proper disclosure [2]. - The Consumer Protection Law grants consumers the right to fair trading, which includes being informed about any additional charges related to seat selection [2]. Group 3: Industry Implications and Recommendations - The practice of "seat locking" is viewed as a method for airlines to increase revenue at the expense of customer experience, potentially harming long-term industry growth [3]. - Experts suggest that airlines should maintain a balance between commercial interests and consumer rights, ensuring that a majority of seats remain available for free selection while allowing a small percentage for premium pricing [4]. - Future regulatory scrutiny will focus on how airlines address these issues, emphasizing the need for a balance between market operations and public service responsibilities [4].