Xin Lang Cai Jing·2025-12-03 00:56Core Viewpoint - GAC Aion, JD.com, and CATL jointly addressed consumer concerns regarding the Aion UT Super, clarifying issues related to vehicle purchase policies, battery swap services, sunroof configurations, and subsidy claims, with JD.com issuing an apology and clarification [1][9]. Purchase Invoice Issuance and Subsidy Policy - GAC Aion currently supports vehicle invoice issuance only in Guangzhou and Shanghai to enable more users to benefit from government subsidies, with users in these cities eligible for subsidies of 2000 or 4000 yuan [3][11]. - The company is working to expand invoice issuance to more cities, with updates to be provided on product detail pages [3][11]. CATL Family Package Mileage Setting - The basic mileage for the family package is set at 3000 kilometers, based on user data indicating that most families drive within this limit each month [4][12]. - Users can pay an additional 50 yuan for an extra 1000 kilometers, catering to medium to long-distance travel needs [4][12]. Unused Mileage and Battery Swap Service - Unused mileage can roll over to the next month but cannot be carried over across months [5][13]. - Family package users pay a monthly fee of 399 yuan for battery swap services, with swap costs typically not exceeding 50 yuan [5][13]. Sunroof Configuration Misleading Issue Clarification - GAC clarified that the sunroof configuration seen by some users in the Aion app was due to a content review error, as the Aion UT Super does not offer a sunroof [7][15]. - The company has conducted a self-audit of all official content to ensure accuracy and is offering a 2600 yuan "worry-free service package" to customers affected by misleading information [7][15]. Online Purchase Model and After-Sales Service Assurance - The collaboration between GAC Aion and JD.com for online sales is maturing, despite facing challenges, as consumer trust in online purchasing increases [9][17]. - The three parties are continuously optimizing processes to provide a transparent and convenient purchasing experience, addressing potential service pain points in traditional dealership models [9][17].