Guo Ji Jin Rong Bao·2025-12-04 07:31Core Viewpoint - The newly launched "National Car" Aion UT Super faces a wave of cancellations due to issues such as the disappearance of the sunroof and mileage limitations, prompting a response from the manufacturers and a series of remedial measures [1][4]. Group 1: Product Issues - The main controversy revolves around the missing sunroof and discrepancies in hardware configurations, leading to consumer complaints [3][4]. - Consumers reported that promotional materials indicated the vehicle would have a sunroof, but the actual model did not include this feature, which was not available for selection [4]. - The rental model advertised a monthly fee of 399 yuan, but it included a mileage limit of 3,000 kilometers, with additional charges for exceeding this limit, which was not clearly communicated to consumers [4]. Group 2: Consumer Complaints and Refund Process - Consumers expressed dissatisfaction with the refund process, citing difficulties in obtaining refunds due to initial policies that restricted cancellations [6][7]. - Reports indicate that some consumers had to engage in prolonged communication with the dealership to successfully process refunds, highlighting challenges in consumer rights protection [7]. Group 3: Remedial Measures and Sales Impact - In response to the issues, the manufacturers announced a series of remedial measures, including a 2,600 yuan "worry-free service package" for users who place orders by December 31, 2025, and a more flexible refund policy [9]. - The sales performance of Aion UT Super is critical for GAC Group, which reported a revenue decline of 10.49% year-on-year in the first three quarters, with a significant drop in net profit [9][10]. - The strategy of "exchanging price for volume" is evident, with significant price reductions on various models, including the Aion UT Super starting at 49,900 yuan [10].