国网东平县供电公司：深化整治“小微权力”全力提升服务质效

Core Viewpoint - The company is implementing a special rectification action to address the "last mile" issues in electricity supply, aiming to enhance the power business environment and improve service quality and customer satisfaction [1][2] Group 1: Special Rectification Action - The action focuses on frontline service positions, targeting key areas such as business expansion, fault repair, electricity fee collection, and electricity inspections [1] - A comprehensive review of power lists and integrity risk points is conducted to prevent micro-corruption and improper practices [1] Group 2: Technology Empowerment - The company promotes online services through platforms like the "State Grid" app and WeChat, ensuring transparent and traceable business processes [1] - Big data analysis is utilized for monitoring abnormal orders and complaint hotspots, extending supervision to the service end [1] Group 3: Strengthening Supervision - A multi-dimensional supervision network is established, incorporating internal inspections and external reporting channels for social oversight [2] - The company adopts a zero-tolerance policy for verified violations, emphasizing accountability and using typical cases for warning education [2] - A job rotation mechanism for key positions is implemented to reduce integrity risks [2]