国网东平县供电公司：“服务践诺”行动强化纪律建设

Core Viewpoint - The company is enhancing service standards and employee discipline through the implementation of the "Ten Prohibitions" and "Ten Commitments" to improve customer service quality and accountability [1][2] Group 1: Employee Training and Discipline - The company organized retraining for all service personnel to reinforce the "Ten Prohibitions," which outline unacceptable behaviors such as shirking responsibilities, poor attitude, and illegal charges [1] - A special inspection mechanism has been established to ensure strict adherence to these disciplinary measures, with serious consequences for violations [1] Group 2: Service Commitments - The company has publicly announced "Ten Commitments" that detail service standards, including specific response times for power restoration, such as 45 minutes in urban areas and 90 minutes in rural areas [1] - Efforts to optimize service processes and promote online service channels are being implemented to ensure that commitments are met and customers feel the company's dedication to service [1] Group 3: Public Awareness and Supervision - The company is utilizing multiple channels, including service hall announcements and social media, to widely promote the "Ten Prohibitions" and "Ten Commitments," fostering a strong atmosphere of social supervision [2] - The principle that "service quality is determined by public opinion" is emphasized as the highest standard for measuring performance [2]