网购退货又现“AI造假+调包”？记者实测：瑕疵图、对应视频AI一键生成，真伪难辨

Core Viewpoint - The rise of AI-generated fake damage images and videos is leading to an increase in fraudulent refund requests in the e-commerce sector, causing significant operational challenges for merchants [1][12]. Group 1: Incident Overview - A merchant reported a case where a customer requested a refund for a suitcase, claiming it was damaged, but the images provided were suspected to be AI-generated [2][3]. - The merchant discovered that the returned item was a low-quality substitute, indicating a potential swap or fraud [3][5]. Group 2: AI Technology and Fraud - The accessibility of AI tools has made it easy for consumers to create realistic images and videos of product defects, which they use to falsely claim refunds [7][9]. - The fraudulent activities have spread across various product categories, including clothing, cosmetics, and fresh produce, with consumers manipulating images to appear damaged [7][12]. Group 3: Legal Implications - Legal experts suggest that using AI to fabricate damage claims for refunds could constitute fraud, potentially leading to administrative penalties or criminal charges [12][14]. - Specific laws, such as the Administrative Penalty Law and Criminal Law, outline the consequences for such fraudulent activities, including fines and imprisonment for significant offenses [12][14]. Group 4: Merchant Response and Recommendations - Merchants are advised to document evidence meticulously, including original product images, shipping records, and communication with customers, to support their claims against fraudulent refunds [13][14]. - E-commerce platforms are urged to enhance their refund verification processes to prevent automatic refunds based on potentially fraudulent claims [14].