酒店“第三空间”成增收突破口
Qi Lu Wan Bao·2025-12-04 21:40

Core Insights - The hotel industry is witnessing a transformation where spaces are being redefined to cater to remote workers and non-guests, creating a "third space" economy that aims to drive new revenue growth amidst overall industry pressure [1][2] Group 1: Changing Consumer Behavior - Consumers are shifting from paying for accommodation to paying for experiences and environments, with hotel lobbies becoming preferred spaces for remote work due to their amenities like stable WiFi and comfortable seating [2] - High-end hotel facilities such as gyms and pools are also attracting non-guests, with experience vouchers becoming popular on second-hand platforms [2] Group 2: Financial Performance and Strategy - Leading hotel groups like Huazhu and Atour are focusing on the "third space" as a key strategy to counter industry challenges, with Atour reporting a 76.4% year-on-year increase in retail revenue, reaching 846 million yuan, which now constitutes 32.2% of total revenue [2][3] - Atour's strategy includes transforming hotel lobbies into multifunctional spaces that integrate retail and cultural experiences, with retail revenue share increasing from 13.8% in 2022 to 30.3% in 2024 [3] Group 3: Market Trends and Future Directions - The competition in the hotel third space is evolving towards precision and efficiency, focusing on consumer needs through differentiated experiences that enhance both non-room revenue and lodging services [4] - Future trends may include deeper integration of local culture, technology-driven immersive experiences, and enhanced membership systems as consumer demands continue to evolve [5]