枣庄｜枣庄构建基层治理全生命周期闭环新格局

Core Viewpoint - The article discusses the innovative grassroots governance model in Zaozhuang, which focuses on a closed-loop system for addressing public demands and enhancing community services, transforming governance from reactive to proactive [2][4][5]. Group 1: Grassroots Governance Model - Zaozhuang is implementing a closed-loop governance model that includes discovering public demands, addressing issues before they are raised, and improving public service effectiveness [2][4]. - The "Zaozhi Hui" platform has been instrumental in collecting public suggestions, leading to the rapid resolution of issues such as the installation of smart charging stations for electric vehicles [3][6]. Group 2: Community Engagement and Proactive Measures - Community workers in Zaozhuang are actively engaging with residents to identify and address potential safety hazards, exemplified by a community worker who alerted residents about a dangerous structure [4]. - The city has deployed 4,288 community workers across 2,013 urban grids to ensure timely identification and resolution of community issues [4]. Group 3: Efficient Response Mechanisms - The "Zaozhi Hui" platform integrates multiple channels for public requests, ensuring a streamlined response process with strict timelines for addressing various types of inquiries [5][6]. - Since the platform's launch, it has handled over 5,000 requests daily, achieving a 99.9% timely response rate and a 93% first-time resolution rate [6]. Group 4: Continuous Monitoring and Improvement - Zaozhuang emphasizes the importance of ongoing supervision to ensure effective public service delivery, with regular assessments and feedback mechanisms in place [7]. - The city has established a monthly progress mechanism to track and improve service delivery across six key areas, ensuring that public feedback is incorporated into governance practices [7].