美团、京东外卖、淘宝闪购集体声明：自愿执行！外卖新国标：骑手连续接单超4小时，暂停派单20分钟，保障骑手平均每周至少休息一天

Core Viewpoint - The recent implementation of the national standard "Basic Requirements for Delivery Platform Services" aims to address issues in the food delivery industry, including "ghost deliveries," irrational competition, and insufficient protection of delivery personnel's rights. Group 1: Delivery Personnel Rights Protection - The new standard mandates that delivery platforms and partner companies must ensure adequate rest for delivery personnel, limiting their daily working hours to a maximum of 8 hours and requiring a fatigue alert after 4 continuous hours of work [5][6]. - Platforms are prohibited from using algorithms or incentives to force delivery personnel into overtime work, emphasizing the need for a fatigue alert mechanism and ensuring at least one day off per week for delivery personnel [6][15]. Group 2: Merchant Management - Merchants are required to provide a video for location verification, and platforms must ensure consistency between the video and merchant licenses [8]. - Platforms are encouraged to provide "order surge" alerts to merchants and consumers to promote rational ordering behavior [11]. Group 3: Pricing and Fees - The standard outlines three types of fees: technology service fees, delivery service fees, and promotional service fees, with a requirement for platforms to disclose detailed billing information to merchants [12][13]. - Platforms must not transfer promotional costs to merchants or impose unreasonable conditions for participation in promotional activities [13][14]. Group 4: Consumer Rights Protection - Platforms are required to establish a consumer rights protection system that ensures timely responses and safeguards consumer rights, including the right to information and fair treatment [15]. - Personal information collection must be reasonable and consensual, with restrictions on unsolicited commercial communications [15]. Group 5: Complaint and Appeal Mechanisms - Platforms must clarify the procedures for merchant and delivery personnel appeals, ensuring timely responses and simplified processes [16][17]. - A tiered response mechanism for consumer complaints must be established, with immediate human responses for serious safety issues [18].