Core Viewpoint - The newly implemented national standard "Basic Requirements for Delivery Platform Service Management" aims to address issues in the food delivery industry, such as "ghost deliveries," irrational competition, and insufficient protection of delivery personnel's rights. Group 1: Implementation of Standards - Major platforms including Taobao Flash Purchase, Meituan, and JD Delivery have announced their commitment to voluntarily implement the new national standard, integrating its requirements into their operational management and service processes [1][2] - These platforms participated in the drafting and discussion of the standard, emphasizing fair competition, food safety, service quality, and the protection of rights for all stakeholders [1] Group 2: Focus Areas of the Standard - The standard focuses on four key areas: merchant management, pricing and promotional practices, labor management for delivery personnel, and dispute resolution mechanisms [2] - It aims to enhance the responsibility of platforms in managing merchants, regulate competitive practices, ensure the rights of delivery workers, and improve the handling of disputes [2] Group 3: Industry Impact - The implementation of this standard is seen as a catalyst for promoting standardized management, quality service, rational competition, and ecological win-win scenarios within the food delivery industry [1] - The platforms express their commitment to work with various stakeholders to maintain a fair and orderly market environment, contributing to the high-quality and sustainable development of the food delivery sector [1]
三大外卖巨头发布声明:自愿执行外卖平台“新国标”