问界全系11月交付突破5万辆以全方位服务筑牢品牌护城河

Group 1 - In November, the company achieved a record high delivery of 51,706 vehicles, bringing the total cumulative delivery to over 900,000 units, indicating strong market recognition [1] - The AITO M9 model has delivered over 260,000 units, setting a new record for luxury vehicles in the 500,000 range, showcasing the company's commitment to user-centric values and high product quality [1] Group 2 - The company has upgraded its "Intelligent Enjoyment, Worry-Free Service" system, focusing on smart technology to create a comprehensive "new luxury service" throughout the vehicle lifecycle [2] - The introduction of a "central kitchen" model for dedicated service, a 24-hour online response system, and a big data diagnostic platform allows for proactive service and transparency in maintenance processes [2] - A purchase tax subsidy policy has been launched, offering up to 15,000 yuan for customers who complete their orders by December 31, ensuring user rights are protected [2] Group 3 - A case study highlighted the company's commitment to customer service, where a local care manager went above and beyond to ensure timely vehicle maintenance for a customer traveling from Shenzhen to Urumqi [3] - This reflects the company's philosophy of "wholeheartedly serving users," emphasizing the importance of customer satisfaction in their service model [3][4] Group 4 - The founder of the company emphasized that users are the foundation of the brand, reinforcing the idea that the company not only focuses on building quality vehicles but also on understanding and meeting user needs [4]