Popular named Puerto Rico’s Bank of the Year for 2025

Core Insights - Banco Popular de Puerto Rico has been awarded "Bank of the Year Puerto Rico 2025" by The Banker magazine, marking the 13th time the institution has received this recognition, which underscores its financial performance, technological initiatives, and customer-focused efforts during the award period [1][2]. Financial Performance - The Banker evaluates financial institutions based on profitability, competitive positioning, and their ability to adapt to economic and industry conditions, with award recipients demonstrating measurable progress and innovation [2]. Technological Initiatives - Popular highlighted its data-driven customer personalization framework, which is transforming client interactions across various channels. The bank's cloud-first strategy aims to support scalable innovation and enhance fraud-mitigation systems [3]. Customer Focus - The bank's efforts have led to improved service quality and an enhanced banking experience for both individual and commercial customers. The CEO emphasized the institution's commitment to being the bank of choice for Puerto Rico by prioritizing customer needs and building trust [4][5]. Strategic Approach - Popular's strategy combines digital transformation with genuine human connection, allowing the bank to meet evolving customer needs through personalized services [5]. Industry Recognition - The Banker, established in 1926 and published by The Financial Times, has a long-standing reputation for selecting winners across various global regions, making its awards a benchmark for banking performance [6].