探索基层社会治理现代化新路径 将刚性管理与柔性服务深度融合 茅山风景区以“三员”共治绘景区善治新画卷

Core Viewpoint - The implementation of the "Red Whistle Service Team" in the Maoshan Scenic Area has significantly improved the efficiency of risk prevention and response through a modern governance model that integrates technology and community involvement [1][2] Group 1: Governance Model - The Maoshan Scenic Area has established a "Red Whistle Service Team" that operates under the principle of "tourists whistle, we respond," enhancing the accountability of frontline staff [1] - This governance model breaks down departmental barriers and creates a grassroots governance network where everyone participates in management and problem-solving [1][2] Group 2: Technology Integration - The "Three Roles" co-governance model is deeply embedded in the "smart scenic area" system, equipping team members with mobile smart terminals for real-time event reporting and task management [2] - The use of technology allows for immediate communication and rapid response to incidents, improving overall service efficiency [2] Group 3: Community Impact - The effectiveness of social governance is reflected in the increased sense of gain, happiness, and safety among the public, as demonstrated by a senior tourist's positive experience with the service team [2] - The integration of rigid management with flexible service has transformed social governance into a more humane and caring approach, enhancing visitor satisfaction [2]