车质网11月国内汽车投诉榜出炉 奇瑞占第一

Core Insights - The total number of valid complaints from car owners reached 17,961 in November 2025, marking a month-on-month increase of 3.3% and a year-on-year increase of 33.6% [1] - Cumulative complaints from January to November 2025 exceeded 200,000, representing a 32.3% increase compared to the same period last year [1] Complaint Rankings - Chery Automobile's model X ZA9L topped the complaint list with 394 complaints in November, a significant increase from 42 in October, primarily due to policy changes and disputes over new and old model iterations [2][3] - The top ten models with the highest complaints included brands like Chery, Equation Leopard, and Ford, with issues ranging from delivery problems to system upgrades [2][4] Types of Complaints - Service-related complaints were the most significant, with 4,086 complaints regarding service attitude, followed by sales issues and unfulfilled promises, indicating a lack of transparency and fulfillment in transactions [2] - Quality complaints were also notable, with 977 complaints related to vehicle body accessories and electrical systems, highlighting issues with stability in software and hardware as vehicles become more connected [3] Brand Performance - In November, complaints from domestic brands increased by 10.3% compared to October, with service issues being the primary source of this growth [4] - Conversely, complaints from joint venture brands decreased, although their total complaint volume remained higher than that of domestic brands [4] Complaint Handling - The complaint response rate improved slightly, with 47 companies achieving a 100% response rate, including Zeekr and Xpeng [5] - Some companies, like Geely and Beijing Off-road, showed high withdrawal rates of over 70%, while others like Beijing Hyundai and Xpeng maintained low withdrawal rates [5]