Xin Lang Cai Jing·2025-12-08 09:10Core Viewpoint - JD.com has officially launched its citizen service on the JD App, initially covering multiple provinces and cities, with plans for further expansion [2][6]. Group 1: Service Offerings - The citizen service allows users to easily handle high-frequency government affairs such as housing fund inquiries, medical insurance reimbursements, social security payments, individual income tax declarations, childcare subsidy applications, and pension qualification certifications [2][6]. - The platform also aggregates various convenient services including utility payments, express delivery, designated pharmacy inquiries, travel arrangements, and job seeking [2][6]. Group 2: Technological Integration - The service is deeply integrated with local government systems, promoting the fusion of government services with digital life [2][6]. - An AI assistant named "AI Assistant Xiao Tong" has been introduced to enhance user experience, utilizing JD's self-developed JoyAI model for natural language understanding and generation [2][6]. Group 3: Intelligent Service Matrix - JD.com has established a diverse matrix of city intelligent agents, including Universal Doctor, AI Doctor Dawei, Digital Social Worker Xiao Ma, Work and Residence Permit Assistant, and Wealth Manager Jing Xiaobei [3][7]. - These intelligent agents work collaboratively to cover a wide range of public service needs, from government services and utility payments to health management and wealth planning [3][7].