Can UNH's AI-Powered Virtual Assistance Enhance Member Experience?

Key Takeaways UnitedHealth Group expands AI tools to simplify member tasks like claims checks and coverage details.UNH's conversational AI interprets intent and routes members to self-service options or live agents.UNH's Claims Assistant AI auto-fills out-of-network submissions to speed payments and reduce effort.UnitedHealth Group Incorporated (UNH) is taking bold steps toward AI-powered virtual assistance, aiming to transform the way members access information, navigate benefits and make healthcare choice ...