Core Viewpoint - The incident highlights the failure of Cao Cao Travel's "Hat" ride-hailing service to deliver on its promise of providing vehicles equipped with professional accessibility features, leading to difficulties for disabled individuals in transportation [1][2]. Group 1: Service Commitment and Compliance - A resident in Fuzhou reported that the "Hat" ride-hailing service did not fulfill its commitment of equipping each vehicle with professional accessibility facilities, specifically noting that out of 50 vehicles, 14 lacked necessary features such as ramp access [1]. - The company had previously advertised that "Hat" vehicles would include specialized models with pull-out ramps and rotating seats, and that drivers would receive training in accessibility services [1]. Group 2: Regulatory Response and Rectification - Following a complaint, the Fuzhou Road Transport Development Center confirmed the lack of accessibility features and mandated Cao Cao Travel to rectify the situation within a specified timeframe [1]. - As of the center's report, 44 out of the operational vehicles had completed the required modifications, while 6 vehicles needed to be fully compliant before they could operate [1]. Group 3: Ongoing Issues and Management Gaps - Despite claims of rectification, the resident found that some modified vehicles did not restore the original pull-out ramps but instead used makeshift metal plates stored in the trunk, raising concerns about safety and convenience [1]. - The incident reveals potential management disconnects within the ride-hailing platform regarding standardization of vehicle specifications, maintenance of facilities, and training of drivers for special service models [2].
曹操出行被投诉无障碍车不符宣传，回应整改后用户仍未获道歉