山姆麻薯盒内惊现活老鼠?官方暂无回应
Xin Lang Cai Jing·2025-12-09 06:50

Core Viewpoint - A consumer in Shenzhen reported finding a mouse in a delivery from Sam's Club's "Express Delivery" service, raising concerns about food safety and customer service response [1][3]. Group 1: Incident Details - On December 8, a consumer purchased items including fresh milk, orange juice, and a box of 24 Member's Mark original mochi through the Sam's Club app [1][3]. - The delivery included a silver insulated bag that contained not only the cold chain products but also a mouse [1][3]. Group 2: Customer Service Response - The following morning, the consumer contacted online customer service regarding the mouse found in the delivery [1][3]. - The customer service response was a standard reply stating "under verification, please wait patiently," which did not address the issue adequately [1][3]. Group 3: Official Response - As of the time of reporting, Sam's Club had not provided any official response to the incident when contacted by Sina Finance [2][4].