从“一件事”到“一类事”：四川以政务服务“小切口”撬动营商环境“大变革”

Core Insights - The article highlights the transformation of administrative processes in Sichuan Province, moving from a cumbersome multi-department approval system to a streamlined, integrated service model that enhances efficiency and reduces bureaucratic hurdles [1][2][3] Group 1: Administrative Reforms - The Sichuan government has implemented a "one-stop" service model that simplifies the process for entrepreneurs, reducing the number of required documents by 68%, the number of steps by 74%, and the time taken by 71% [1] - A total of 33 "one-stop" services have been launched across Sichuan, with two services recognized as exemplary cases in the "China Business Environment Development Report (2025)" [1] - The focus of reforms has shifted from handling individual cases to creating a systematic service framework that supports entire industry chains and the full lifecycle of enterprises [1][3] Group 2: Technological Integration - The Sichuan government has developed six system integration models to address issues of data silos and cumbersome multi-system logins, facilitating a more efficient digital government framework [3] - The integration of national and provincial platforms has been achieved, breaking down data barriers and enhancing service delivery [3][4] Group 3: Industry Empowerment - The "one-stop" service model has been extended to support local industries, such as the red heart kiwi fruit sector in Guangyuan, which has seen significant growth in e-commerce sales due to improved logistics and service integration [5][6] - A digital service station has been established to provide tailored services to kiwi fruit e-commerce businesses, offering 91 basic and 81 value-added services [5] Group 4: Project Approval Efficiency - In Chengdu's Wuhou District, 38 approval items from 17 departments have been consolidated into five "one-stop" service packages, significantly reducing the required documentation by 34% and overall approval time by 65% [7][8] - The implementation of a "fast track" for project approvals has enabled immediate project initiation and expedited processes for over 137 construction projects [8] Group 5: Community Engagement - The "宜商宜溪大家谈" initiative in Chengdu High-tech Zone fosters collaboration between businesses and local government, enhancing networking opportunities and addressing community needs [9] - This initiative has led to multiple cross-industry collaborations and improved service delivery through a closed-loop mechanism for addressing business concerns [9] Group 6: Future Directions - The reforms are evolving from addressing individual cases to fostering an ecosystem that supports broader industry needs and digital government initiatives [10][11] - The establishment of a unified digital government platform aims to streamline services across various sectors, enhancing overall efficiency and user satisfaction [11]