山姆回应“麻薯盒内惊现活老鼠”：已与消费者及时沟通并妥善解决

Core Viewpoint - A consumer in Shenzhen reported finding a mouse in a delivery from Sam's Club, raising concerns about food safety and customer service response [1][3]. Group 1: Incident Details - On December 8, a consumer used the Sam's Club "Express Delivery" service to purchase items, including fresh milk and a box of 24 Member's Mark mochi, and found a mouse in the delivery bag [1][3]. - The customer service response to the incident was a standard reply stating they were "verifying" the issue, which did not address the concern adequately [1][3]. Group 2: Company Response - Sam's Club emphasized its commitment to food safety and customer experience, stating that they initiated a full investigation with a pest control company upon receiving the complaint [1][3]. - The company reported that their internal checks did not reveal any pest issues during the product's preparation, packaging, or storage processes [1][3]. - An investigation by third-party pest control found that the pickup location, being outdoors and surrounded by vegetation, could have allowed pests to enter the delivery bag [1][3]. Group 3: Customer Communication - The company has communicated with the consumer to resolve the issue and expressed apologies for the inconvenience caused [2][4]. - Sam's Club plans to enhance packaging management and delivery services in response to the incident [2][4].