Core Points - JD.com delivery service experienced a bug in the "Sui Xin Tun" feature, allowing users to retain 99 out of 100 purchased vouchers after requesting a full refund [1] - The company announced it would cover all losses incurred by merchants due to this issue, expressing gratitude towards users who voluntarily returned vouchers [3][4] - The "Sui Xin Tun" feature is designed for flexible promotions on frequently purchased items, allowing users to buy vouchers that can be redeemed later, with options for refunds [4] Company Developments - On November 17, JD.com launched an independent delivery app that integrates various local life services, enhancing user convenience for frequent food delivery [7] - The new app connects with JD.com’s review system, providing users with comprehensive consumption references for dining and shopping [7] - The "AI All-Net Review" model was introduced, which analyzes millions of reviews daily to generate objective content, marking a significant advancement in user feedback systems [7]
出了bug,有人薅了上百单,京东回应:将承担商家全部损失