Xin Lang Cai Jing·2025-12-09 09:09Core Viewpoint - JD.com’s food delivery service experienced a bug in its "Sui Xin Tun" coupon system, leading to customers retaining a significant number of unused coupons after requesting refunds [1][1]. Group 1: Incident Details - Multiple users reported that after purchasing 100 coupons, only 1 was reclaimed by the platform upon refund request, leaving 99 coupons with the users [1][1]. - Some users took advantage of the situation by placing numerous food delivery orders [1][1]. Group 2: Company Response - JD.com acknowledged the bug and stated that it was quickly fixed, expressing gratitude towards users who voluntarily returned their coupons [1][1]. - The company also committed to covering all losses incurred by merchants due to the platform's responsibility for the incident [1][1].