国家邮政局：2025年11月中国快递发展指数为478.1 行业旺季特征明显

Core Insights - The China Express Development Index for November 2023 is reported at 478.1, reflecting a year-on-year increase of 3% [1] - The development scale index, service quality index, and development capability index stand at 646, 661.3, and 266.4 respectively, with year-on-year increases of 6%, 1.9%, and 0.3% [1] - The industry shows significant seasonal characteristics, with rapid market growth, steady improvement in service quality, and enhanced operational efficiency [1] Group 1: Development Scale - The development scale index reached 646, marking a 6% year-on-year increase [1] - The annual express delivery volume surpassed 1.8 billion packages for the first time, exceeding the total for 2024 [1] - During the "Double 11" shopping festival, express companies collected 13.938 billion packages, with a daily average of 634 million packages, which is 117.8% of the regular business volume [1] Group 2: Service Quality - The service quality index is at 661.3, with a year-on-year increase of 1.9 percentage points [2] - Public satisfaction with express services is estimated at 85.4 points, an increase of 1.4 points year-on-year [2] - The 72-hour delivery rate in key regions is expected to be 86.7%, up by 2.4 percentage points year-on-year [2] Group 3: Development Capability - The development capability index is at 266.4, remaining stable compared to the previous year [3] - Infrastructure improvements include the launch of cold chain warehouses and international supply chain service centers [3] - The industry is enhancing cross-border business capabilities, with new international cargo routes and improved service levels for overseas markets [3] Group 4: Development Trends - The development trend index is reported at 60.3, indicating a positive outlook for the industry [3] - Express companies are effectively supporting multi-platform and long-cycle promotional activities, contributing to consumption upgrades and economic growth [3] - The industry is expected to maintain a favorable development trend in December, aiming for a successful year-end [3]