11月黑猫投诉企业红黑榜：淘宝大促规则复杂价格不透明

Core Insights - The article highlights the November complaint handling red and black list released by the Black Cat Complaint platform, reflecting the complaint resolution status of various companies [1][14]. Group 1: Complaint Statistics - As of the end of November 2025, the Black Cat Complaint platform has received over 31.16 million valid consumer complaints, with more than 800,000 valid complaints in November alone [1][14]. - The red and black lists categorize companies based on their complaint handling performance and include a "most concerned areas list" to provide consumers with valuable references [1][14]. Group 2: Notable Complaints - Consumers reported issues with Taobao's promotional mechanisms, citing complex rules, frequent price changes, and difficulties in applying for price protection [2][15]. - CHIGO's small freezer was criticized for falsely advertising a capacity of 72 liters, while the actual measured capacity was less than 35 liters, leading to 1,217 complaints with a response rate of only 37.93% [3][16]. - NewBalance faced complaints regarding shoes that showed quality issues after minimal use, with a total of 1,910 complaints and a response rate of 0% [4][17]. - NARS was reported for refusing to accept returns of unopened cosmetics, with consumers facing obstacles in the refund process due to lack of proper communication from the seller [5][18][19]. - Consumers reported difficulties with NVC lighting products, where the company shifted the burden of quality issues onto consumers, requiring them to handle product returns and installation risks [6][20]. - Jitu Express was criticized for failing to provide pickup codes, leading to poor customer experiences and a response rate of 0% in the last 30 days [7][21]. Group 3: Industry Performance Rankings - The November red and black lists for various industries included: - Shared Services: Blacklist included companies like Guangyu Koste and Wisdom Xiaolian, while the whitelist featured companies like Hello and Monster Charging [8][22]. - Shopping Platforms: Taobao Mall and Tmall were on the blacklist, while Heart Joy Mall and Tmall Supermarket were on the whitelist [8][22]. - Travel and Accommodation: Companies like Shenzhen Airlines and Agoda were blacklisted, while Chengdu Ocean Travel and Ctrip were recognized on the whitelist [8][22]. - Entertainment and Lifestyle: WeChat and Tencent were blacklisted, while iQIYI and Cloud Technology were on the whitelist [8][22]. - Education and Training: Companies like Zhonggong Education and Duolingo were blacklisted, while companies like Henan Zhong'an and Yuantong were on the whitelist [8][23].