11月黑猫投诉美妆红黑榜：网购NARS化妆品申请退换货商家拒收

Core Insights - The article discusses the November complaint handling red and black list released by the Black Cat Complaint platform, highlighting the effectiveness of companies in resolving consumer complaints [1][19] - As of the end of November 2025, the platform has received over 31.16 million valid consumer complaints, with more than 800,000 complaints recorded in November alone [1][19] Group 1: Complaint Statistics - The Black Cat Complaint platform has accumulated over 31.16 million valid consumer complaints by the end of November 2025 [1][19] - In November 2025, the platform recorded over 800,000 valid complaints [1][19] Group 2: Red and Black Lists - The red and black lists categorize companies based on their complaint handling performance across various industries [1][19] - The lists include a "most concerned areas list" to provide consumers with valuable references based on recent hot consumer events [1][19] Group 3: Specific Complaints Against NARS - Multiple consumers reported issues with the NARS Douyin official flagship store regarding the refusal to accept returns for unopened or unused cosmetics, citing that the products were claimed to have been used [2][20] - Consumers expressed frustration over the lack of proper handling of their return requests, with some experiencing delays due to the platform's customer service and the merchant's refusal to upload required unboxing videos [2][20]